Airline Jobs

AIRLINE JOBS: airline market is a multi – billion dollar industry that offers transport to passengers and cargo across the globe. It supports many other major industries and micro industries – directly and indirectly – through the provision of transport services, besides employing hundreds of thousands of people.

In this first chapter, we shall concentrate on those jobs that are found directly within airline companies, such as pilots and flight attendants.  There are numerous other indirect jobs that are found in the airline industry, but they will be covered in subsequent chapters. Some of these other jobs are ticketing, marketing and customer service.

Over the years, there have been important transformations in commercial air travel. Some of these changes are included in the ‘Airline Job Guide’, which enables applicants to apply for airline jobs effectively to most major airlines. This guide explains company information and staffing requirements sort after by major airlines. It also provides salary guidelines, travel and vacation benefits for airline staff.

A career in the airline industry is fun and exciting. It brings with it numerous benefits hitherto unrivalled by other industries. For example, most airlines offer their pilots, cabin crew and immediate families of their staff discounts in flight of up to 90% to major destinations worldwide.

Flight Attendant


  • Job description


Flight attendants (or cabin crew) are engaged to ensure the safety and comfort of passengers aboard scheduled commercial flights. In addition, flight attendants serve meals to passengers and assist with their luggage.

  • General qualifications & requirements


All major airlines will definitely have their own unique process of hiring cabin crew, but the general requirements are as follows: –

        i.            Fluent language. You will need to check which languages your selected airline requires. Knowledge of a foreign language is an added advantage.

      ii.            A charming and pleasant personality.

    iii.            The general minimum age requirement for starting as a flight attendant is 20. 

    iv.            No past airline experience is necessary.

      v.            A fair knowledge of the world’s main geographical areas.

    vi.            Average height – 160 to 187.5 cm (5 ft 3 in to 6 ft 2 in)

  • Other requirements


Suffice it to say, most major airlines will also arrange continuous in – house training programs where their staff can learn more about the requirements and key developments pertaining to that specific airline and the airline industry in general. However, during this entry level training, most airlines will require flight attendants to attain a score of above 90% for the tests listed below to be considered for permanent employment: –

        i.            Major Airport City Codes.

      ii.            The 24-hour clock.

    iii.            First Aid and CPR.

    iv.            Regulations for Federal Aviation.

  • Salary and benefits


In the United States and Canada, the average starting wage of a flight attendant is US$ 20 per hour of flight. The annual salary is approximately US$ 56,600. There are also numerous other benefits that come with working as a flight attendant; for example, discounted flight fares for you and your family at hotels, cruise lines, car rentals, clothing and entertainment spots in many destinations around the world.


  • Associations


        i.            Associations of Flight attendants –

      ii.            Association of Flight Attendants (CWA) –



  • Resources






  • Job description


The basic definition of a pilot is, ‘a person who is in charge of the flying controls of an aircraft’. This is the broadest definition of the job because depending on the size of the aircraft, there will be a co – pilot and/ or a flight engineer.

Smaller aircraft need only have one pilot operating the controls; but in larger aircraft, there will be the Captain, who will be overall in – charge of flying the aircraft. The co – pilot (or 1st Officer in some cases) who assists the Captain on the flying controls, and the flight engineer who is responsible for maintaining aircraft balance among other duties.

  • General qualifications & requirements


Airline pilots undergo a rigorous training program at a flying school. Most airlines will also hold in – house training programs where pilots can familiarize themselves with a specific airline’s requirements.

  • Other requirements


Pilot licensing in Canada is administered by Transport Canada, with authority from the Aeronautics Act and the Canadian Aviation Regulations. That means that a person may only operate a Canadian registered aircraft or be employed as a flight crew member in Canada with a license or permit issued by Transport Canada. Transport Canada issues licenses in accordance with International Civil Aviation Organization (ICAO).

In the U.S, a pilot license (or pilot certificate, as it is commonly referred to) is issued by Federal Aviation Administration – here pilots are certificated, not licensed – although the term license is still commonly used.

Pilots also must undergo routine medical tests to ascertain that they remain in good health.

  • Salary and benefits


A majority of airline pilots’ salary is based on hourly rates, which may range from US$ 24 to US$ 140 an hour, translating to US$ 69,120 and US$ 403,200 a year. Pilots earn other professional benefits in addition to those earned by flight attendants – such as, job satisfaction, extensive travel and an exciting career.

  • Associations


In the early 20th century, commercial airline pilots worked in poor conditions which put their health and lives in danger. The A.L.P.A (Air Line Pilots Association) was formed to cater for Pilots’ welfare. This union oversees pilots’ rights in safety, health insurance, vacation days and retirement benefits. Over the years, most of these welfare and labor unions have grown to keep up with transformations in the airline industry.


  • Resources


        i.            America’s Pilot Employment Network –

      ii.            Pilot Career center –

    iii.            Pilot Jobs Network –

Customer Service and Hospitality


There are various ways of offering customer service. It may be offered via personalized customer service, (e.g., through a sales and service representative); or by modern automated means called self – service. An example of a self service is an internet site.

However, the major challenge of self service through internet sites has been to initiate, maintain and/or enhance the personal contact experience while embracing the development and efficiencies of online commerce.

In addition, airlines, just like other travel related operators in the United States and Canada, have a duty of care to their passengers’ personal safety and luggage. This duty does not ‘insure’ or guarantee the passengers’ safety, but it does perpetually necessitate that airline operators “act prudently and use reasonable care in dealings with a guest or with their property”.

This means that the operators can be held liable if found negligent of causing financial loss or emotional trauma to their passengers. Airline operators must also ensure that passengers’ personal information is used, retained and destroyed according to proper and recommended procedure.

Customer service and hospitality are intertwined, and so most of the required features are similar. Therefore, both of these will be discussed together.


  • Job description


Customer service is ‘the provision of service to customers before, during and after purchase’; while hospitality is, ‘the friendly, welcoming reception and entertainment of guests’. Customer service and hospitality agents answer customer queries, handle complaints and provide further information that visitors may require. Quality customer service is designed to boost customer satisfaction by meeting and surpassing their expectation.

  • General qualifications  requirements


Most establishments require that these agents possess a minimum of under – graduate education level in their respective fields, as well as have previous experience in similar positions. There is also continuous training that the agents undergo to ensure that they keep up to date with the latest customer service and hospitality trends.

Customer service agents are required to have fluent language. An additional language may also be an advantage because there is a great possibility of interacting with guests from many nationalities. They must also have a pleasant and friendly personality that should augur well with guests’ needs.

  • Salary and benefits


The annual salary range for customer service and hospitality agents ranges between US$ 9,000 and US$ 18,000. The obvious benefit of being an agent is the possibility of meeting famous celebrities and influential people.

  • Standardization


Following the trends by businesses to offer quality customer service and improve on service standards, The International Standard Organization (I.S.O) and The International Customer Service Institute (T.I.C.S.I) have published the following standardizations on the quality assurance of customer service:

        i.            ISO 9004:2000 – On performance improvement.

      ii.            ISO 10001:2007 – On customer service conduct.

    iii.            ISO 10002:2004 – On quality management in handling customer complaints.

    iv.            ISO 10003:2007 – On dispute resolution.

      v.            The International Customer Service Standard (T.I.C.S.S).

  • Job Contacts




  • Resources




Corporate Jobs


The airline travel industry has various corporate jobs in virtually every sector. The executives who are employed in these capacities work in harmony with each other to provide efficient, professional and cost effective services to their customers. Here below, we shall discuss the few jobs that play a crucial role in the outlook of an airline business from a customer’s perspective.


Marketing is “the action or business of promoting and selling products or services, including market research and advertising”.

  • Job Description


Marketing representatives promote the airlines for whom they work, and in addition arrange displays and trade shows where potential and existing customers can learn about the establishments through publication of brochures, leaflets and other publications. They also meet with professional marketing associations.

Most of the qualifications, requirements, salary and benefits are uniform for marketers, sales agents and ticketing officers and they are discussed together in the subsequent sub – sections.

Retail Managers


  • Job Description


Retail managers oversee the operations of a hotel, resort store or gift shop.


A sale is “the action of selling goods or services. It is the exchange of a commodity for money”.

  • Job description


Sales agents are charged with the responsibility of selling products or services to their customers. This at times includes offering price guides for different services as well as offers that are currently in the market.

Although the measure of a successful sales agent is the ability to meet sales targets, most establishments still insist on engaging agents who have an under – graduate level of education. Sales agents are also required to undergo continuous training to keep abreast with current market trends.

  • Ticketing


Ticketing “is the deed of issuing tickets to passengers”.

Ticketing agents usually work full time for the establishments which have employed them.

  • General qualifications & requirements


Most airlines require their marketers, sales agents and ticketing officers to be under – graduates, and in addition have a thorough knowledge of common marketing principles and practices. Experience is also crucial because it shows off the agents’ skill and zeal in marketing products and services.

Marketers, retail managers, sales agents and ticketing officers should have a pleasant and outgoing personality in addition to excellent communication skills.

  • Salary and benefits


Salary is based on retainers, which ranges from US$ 21,000 to US$ 60,000 per year. In addition, much of the pay is based on commissions when they meet agreed targets. In top notch establishments, marketers may be offered accommodation and traveling expenses, plus an entertainment allowance.

  • Job contacts


The website is a composite website that has thousands of travel related marketing job contacts in Canada and the U.S, which can be searched by category.

  • Resources


        i.            Canadian Marketing Association –

      ii.            American Marketing Association –

Airline Job Contacts


       i.            ABX Air

ABX Air, Inc.
145 Hunter Drive
Wilmington, OH 45177


     ii.            AirCanada

310 Goudey Drive
Halifax Stanfield International Airport
Enfield, Nova Scotia, B2T lE4

  iii.            AirTran Airways

AirTran Airways
9955 AirTran Blvd
Orlando, FL 32827

Corporate Headquarters: 1-800-965-2107

Corporate Communications: 678-254-7442

   iv.            Air Transat

Air Transat
5959 Côte-Vertu Blvd.
Montreal, Quebec
H4S 2E6

     v.            Alaska Airlines

Alaska Airlines Corporate Office
P.O. Box 68900
Seattle, WA 98168
Horizon Air Corporate Office
P.O. Box 68977
Seattle, WA 98168

Alaska Airlines Corporate Office: 206-433-3200
Horizon Air Corporate Office: 206-241-6757

   vi.            American Airlines (AA)

P.O. Box 619612 MD 2400 CPII
DFW Airport, TX 76021 /

  1. vii.            CanJet

CanJet Airlines – Head Office
P.O. Box 980
Enfield, Nova Scotia
Fax: 1-888-333-7311


   viii.            Continental Airlines
1600 Smith St. 34th Fl – HQSCR
Houston, TX 77002


   ix.            Delta Airlines

1030 Delta Blvd
Atlanta, GA 30320

     x.            Frontier Airlines

Corporate Headquarters
Republic Airways Holdings, Inc.
8909 Purdue Rd, Ste 300
Indianapolis, IN 46268;jsessionid=B4801C8FF41663484A9971EF6F130477

   xi.            Express Jet

700 N. Sam Houston Parkway West

Suite 200
Houston, TX 77067

  1. xii.            Hawaiian Airlines

Hawaiian Airlines
3375 Koapaka Street, G-350
Honolulu, HI 96819
Telephone: 808-835-3700
Facsimile: 808-835-3690

  1. xiii.            Jet Blue

In the US
1-800-JETBLUE (538-2583)

  1. xiv.            North American

North American Airlines 
Building 141
Federal Circle
JFK International Airport
Jamaica, NY 11430
Phone: +1 (718) 656.2650 
Fax: +1 (718) 995.3372

 xv.            South West Airlines

South West Airlines

P.O Box 36647 – 1CR

Dallas, Texas 75235-1647

  1. xvi.            Spirit Airlines

Spirit Airlines
2800 Executive Way
Miramar, FL 33025

  1. xvii.            Sunwing Airlines

27 Fasken Drive Toronto,

Ontario M9W 1K6


  1. Trans States Airlines
    11495 Navaid Road
    Suite 340
    Bridgeton, Missouri 63044

 xix.            Pacific Coastal Airlines Head Office
Vancouver International Airport – South Terminal
4440 Cowley Crescent Unit 204
Richmond BC V7B 1B8

 xx.            United Airlines

77 W. Wacker Drive
Chicago, IL 60601

  1. xxi.            Virgin America

Virgin America
555 Airport Blvd., Fl. 2
Burlingame, CA 94010
CA Tel. 650-762-7000
Fax 650-762-7001

  1. xxii.            West Jet

WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta, Canada
T2E 3J1

  1. xxiii.            Wings of Alaska

Mailing Address:
Wings of Alaska
8421 Livingston Way
Juneau, AK 99801-8098

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